Terms & Conditions
OVERVIEW
This website is operated by Under the Shady Tree Ltd, trading as Chiswick Candle Company. Throughout the site, the terms “we,” “us,” and “our” refer to Chiswick Candle Company. Chiswick Candle Company offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
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SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your services.
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SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
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SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
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SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.
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SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
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SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy: [Link to Your Refund Policy]
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SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion.
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SECTION 8 - ALLERGIC REACTIONS TO ESSENTIAL OILS
Chiswick Candle Company scented candles may contain essential oils. While we strive to provide high-quality products, it is important to note that certain individuals may experience allergic reactions or sensitivities to specific ingredients, including essential oils. It is your responsibility to be aware of any potential allergens and to use our products with caution.
By purchasing and using our candles, you acknowledge and agree to the following:
8.1 Individual Allergies and Sensitivities:
Chiswick Candle Company cannot guarantee that our products are suitable for every individual, as allergic reactions and sensitivities may vary. It is recommended that you perform a patch test before using our candles extensively, especially if you are prone to allergies or skin sensitivities.
8.2 Patch Test:
Before using our candles, apply a small amount of the product to a discreet area of your skin to test for any adverse reactions. Discontinue use immediately if you experience irritation, redness, swelling, or any other discomfort. Seek medical advice if symptoms persist.
8.3 Consultation with Healthcare Professionals:
If you have known allergies, skin sensitivities, or pre-existing medical conditions, consult with your healthcare professional before using our candles. It is your responsibility to ensure that the ingredients in our products are suitable for your specific health situation.
8.4 Limited Liability:
Chiswick Candle Company, Under the Shady Tree Ltd, and its affiliates shall not be held liable for any allergic reactions, sensitivities, or adverse effects resulting from the use of our candles. We disclaim all responsibility for individual reactions and recommend that you exercise caution and perform necessary due diligence.
8.5 Product Testing:
Our candles are tested for quality and safety, but individual reactions can vary. Chiswick Candle Company recommends testing a small amount of the product in a controlled manner before regular use.
8.6 Product Information:
It is your responsibility to review the product information and ingredient list provided on our website before making a purchase. If you have any concerns about potential allergens, please contact us for further information.
8.7 Reporting Adverse Reactions:
If you experience any adverse reactions to our products, please discontinue use immediately and report the incident to us at [contact email/phone]. We appreciate your feedback and will take appropriate measures to address any concerns.
By using our candles, you acknowledge that you have read, understood, and agreed to the terms outlined in this section regarding potential allergic reactions to essential oils. Chiswick Candle Company reserves the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically for changes. Your continued use of our products constitutes acceptance of any amendments or updates.