SHIPPING & RETURNS
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Please give 2-3 business days for all orders to be processed and shipped.
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Purchases made on weekends and public holidays are processed the following business day.
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Standard Royal Mail shipping will take between 2-10 business days depending on your location within the United Kingdom.
*Shipping times do not include dispatch times, during high volume periods like Christmas and sales dispatch times may vary.
INTERNATIONAL SHIPPING
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We charge a flat fee of £35 for all international orders, regardless of quantity.
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International orders may be subject to customs fees, which we do not cover and are the customer's responsibility to pay.
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For international orders, please enquire at hello@chiswickcandleco.co.uk
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Shipping times may vary, but here is a rough estimation:
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Asia Pacific: 5-10 business days or 15-20 business days depending on location
Europe: 10-15 business days
USA: 10-15 business days
HOW TO MAKE A RETURN
Orders must be returned to us within 30 days from the date of purchase.
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Contact us at hello@chiswickcandleco.co.uk with the items you'd like to return. Please include 'return' and your order number in the subject line.
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IMPORTANT NOTE: It could take between 2-5 days for the parcel to get to us. Once received, processing a return usually takes place within 3-5 business days. Upon arrival, we will inspect the item/s and issue you with store credit.
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Store credit can be used on any items but cannot be applied to shipping. The customer must pay for the extra shipping.